Fashionlearnex Hub operates as a mobile floral event service based in Azerbaijan. We're passionate about bringing beautiful floral arrangements to your special occasions, and we take your privacy seriously.

This privacy policy explains how we collect, use, and protect your personal information when you use our services or visit our website at fashionlearnexhub.com. We believe in transparency - that means explaining our practices in plain language that actually makes sense.

We collect information in several ways when you interact with our business:

• Contact Information: Your name, phone number, email address, and delivery location when you book our services
• Event Details: Information about your event including date, time, preferred flowers, and special requests
• Payment Information: Billing details and payment method information for processing transactions
• Communication Records: Messages, photos, and conversations we have about your floral arrangements
• Website Usage: Basic information about how you use our website, including pages visited and time spent

We only collect information that helps us provide better service for your floral needs. Nothing more, nothing less.

Your information serves specific purposes in our business operations:

We don't use your personal information for marketing campaigns unless you specifically ask us to keep you updated about our services. Our focus stays on delivering excellent floral arrangements for your events.

You have several rights regarding your personal information. Here's what you can do:

To exercise any of these rights, contact us using the information at the bottom of this policy. We'll respond promptly and help you through the process.

Security isn't just a checkbox for us - it's built into how we handle your data:

• Secure Storage: Your information is stored on protected servers with encryption and regular security updates
• Access Controls: Only authorized team members can access customer information, and only when necessary for service delivery
• Payment Security: We use established payment processors that meet industry security standards for handling financial information
• Regular Updates: Our security measures are reviewed and updated regularly to address new threats
• Staff Training: Our team understands privacy requirements and follows established procedures for handling customer data

While we implement strong security measures, no system is completely foolproof. We continually work to improve our protections and will notify you promptly if any security issues affect your information.

We share your information only when necessary for providing our floral services:

• Flower Suppliers: We may share event details with our trusted suppliers to ensure we have the right flowers for your arrangement
• Delivery Partners: When we use delivery services, they receive necessary contact and location information
• Payment Processors: Financial information goes to secure payment processing services to handle transactions
• Legal Requirements: We'll share information if required by law or to protect our legal rights

We don't sell your personal information to marketing companies or unrelated businesses. Your data stays focused on delivering the floral services you've requested.

We keep your information for different periods depending on its purpose:

• Active Customer Records: Maintained while you're using our services and for two years after your last order
• Financial Records: Kept for seven years to comply with Azerbaijan accounting and tax requirements
• Communication Records: Stored for three years to help with any service questions or issues
• Website Usage Data: Typically deleted after one year unless needed for security purposes

When we no longer need your information, we securely delete it from our systems. You can also request earlier deletion in most cases.

Our website uses basic technology to improve your experience:

• Essential Cookies: Required for the website to function properly, including remembering your preferences during your visit
• Analytics: Help us understand how people use our website so we can make improvements
• Performance Tools: Monitor website speed and functionality to ensure everything works smoothly

You can control cookie settings through your browser, though some website features may not work properly if you disable essential cookies.

While we're based in Azerbaijan, some of our service providers may process information outside the country. When this happens:

• We ensure these providers meet appropriate privacy and security standards
• We use contracts that require the same level of protection for your information
• We limit data transfers to what's necessary for providing our floral services

Your information receives the same careful protection regardless of where it's processed.

Our floral services are designed for adults planning events. We don't knowingly collect personal information from children under 16. If you're under 16, please have a parent or guardian contact us about floral arrangements for your event.

If we discover we've accidentally collected information from a child, we'll delete it promptly and adjust our processes to prevent this in the future.